Support Operations Specialist
Own internal support operations, staff technology onboarding, change communications, and service procedures for Putnam County Government.
Knowledge Management · Technical Operations · Delivery
Operational knowledge that helps people move forward.
I turn scattered processes, recurring support questions, and undocumented expertise into clear systems that help people work with confidence and momentum.
300+users served through centralized support documentation
15+departments supported in local government
70+employees onboarded through coordinated provisioning
110remote locations supported in a distributed operation
Where I help
Systems that make everyday work easier.
- Centralized knowledge bases
- Technology onboarding
- Support operations and escalation design
- Systems and business analysis
- Technical project coordination
- Clear rollout communication
Experience across support, systems, and delivery.
More than 15 years of customer-facing and technical operations work, helping teams make systems easier to understand and use.
Founder, GoGoSoto
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IT consulting, sales leadership, and distributed operations
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Technical foundation
Systems fluency, clear communication, steady delivery.
Open to thoughtful teams
Let’s make the next system easier to run.
I’m interested in remote and hybrid opportunities focused on knowledge, technical operations, customer enablement, systems analysis, and delivery coordination.
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